Service Delivery

The Service Delivery FPA extends the standard CABS "Extras" functionality, empowering service teams—such as AV and catering—to efficiently manage and track service requests in real time.

Built around the powerful CABS Extras Monitor, it provides enhanced visibility and control over current service requirements by introducing an "Out for Delivery" status, which indicates that the item is currently being delivered, which changes to "Delivered," when it has successfully reached its destination.

Key Features

• Real-Time Service Monitoring
  Track current service requests instantly, with full visibility of what is required, where it is going, and its current status.
• Enhanced Workflow Stages
  Extends the traditional CABS workflow with an "Out for Delivery" stage before final delivery, enabling real-time tracking for all stakeholders.
• Instant Access to Service Details
  View critical information about each request, including notes, specific requirements, and location details to ensure accurate and timely delivery.
• Delivery Confirmation and Completion Updates
  Confirm when a service is completed with real-time updates, including mandatory delivery comments for full accountability.
• Add New Requests on the Fly
  Service teams can add new requests directly from the app, provided the meeting is currently in progress. Optional authorisation can be configured for added security.
• Mobile-First Design for On-the-Go Access
  Service staff can update tasks while moving around the facility, reducing delays and improving efficiency.
• Fully Integrated with your core CABS System
  Every action taken is instantly reflected in the core CABS system, maintaining a single source of truth.

Key Benefits

• End-to-End Visibility
  Real-time tracking from request through to delivery ensures transparency for all.
• Enhanced Responsiveness
  Service teams can respond to and update service requests in real-time, keeping everything on schedule.
• Improved Service Accuracy
  With instant access to detailed service notes, the risk of misunderstandings or missed tasks is minimised.
• Greater Operational Transparency
  Real-time monitoring allows management to see exactly what is happening, enabling better oversight and quicker intervention if needed.
• Streamlined Communication
  Service staff can update task statuses instantly, reducing the need for back-and-forth communication and paperwork.
• Reduced Administrative Overhead
  Front-of-house and back-office teams no longer need to chase updates as everything is visible and tracked in real-time.

In-World Scenarios

• Last-Minute AV Request: During a meeting, the organiser requests additional AV equipment. The service team updates the app, confirms the request, and delivers the equipment promptly.
• Catering Adjustment on the Fly: A meeting runs longer than expected and more refreshments are required. The app allows service teams to add this to the request list in real-time.
• Delivery Tracking with Feedback: An AV setup is marked as "Out for Delivery" when on its way and "Delivered" with a status update once it is set up and verified as complete.